Food supplement. Not a medicine. Sold by Bloomcartilagefl, London, United Kingdom.

Privacy Policy

Last updated:

1. Information We Collect

We collect personal data when you:

  • Place an order (name, phone number)
  • Submit a contact form (name, email, message)
  • Use our website (cookies, IP address, device information)

2. How We Use Your Data

We use your information to:

  • Process and deliver your order
  • Contact you regarding your order
  • Respond to your enquiries
  • Comply with legal obligations
  • Improve our website and services

3. Legal Basis (GDPR Article 6)

We process your data based on:

  • Contractual Performance: Order processing and delivery
  • Legal Obligation: Food safety, tax compliance
  • Legitimate Interest: Customer service, fraud prevention, analytics
  • Consent: Marketing communications (if opted in via cookie preferences)

4. Data Sharing & Third Parties

We share your data only with:

  • Delivery couriers (to fulfil orders)
  • Payment processors (if applicable)
  • Analytics services (Google Analytics; anonymised)
  • Advertising services (Google Ads conversion tracking)

We do not sell your personal data to third parties.

5. International Data Transfer

Your data is stored and processed within the United Kingdom and European Economic Area. Where data is transferred outside the EEA, we ensure appropriate safeguards via Standard Contractual Clauses.

6. Data Retention

We retain your data for:

  • Order Data: 7 years (legal/tax obligation)
  • Contact Enquiries: 12 months (then deleted)
  • Cookies: Up to 2 years (as per preference)

7. Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion ("right to be forgotten")
  • Object to processing
  • Request restriction of processing
  • Data portability
  • Lodge a complaint with your DPA (Information Commissioner's Office, ICO, in the UK)

8. Cookies & Tracking

Strictly Necessary: Session cookies for site functionality.

Analytics: Google Analytics (anonymised IP) - measure site usage.

Marketing: Google Ads conversion tracking, remarketing pixels - track conversions.

Manage preferences via the cookie settings banner on this site.

9. Data Protection Officer & Contact

Bloomcartilagefl Ltd
15 Hanbury Street, London, E1 6QR
info@bloomcartilagefl.world
+44 20 3982 5714

10. Policy Changes

We may update this policy. Changes take effect immediately upon posting to this page. Continued use of our site constitutes acceptance of updated terms.